Dear Tourist, thank you for choosing us and trusting us. Hereby, the MACHUPICCHU HOP S.A.C, informs the general public of its Terms and Conditions of Service defined for the PARTICIPANTS who are all the travelers or users that hire any of our services. They will have to accept and abide by the clauses indicated in this document. Please, please We urge you to carefully read the following as the system of services and products It could be different than in your country:
MACHUPICCHU HOP S.A.C has different services and differentiated packages, since it also operates in areas or regions where accommodation is rural or basic, transportation and services may not be what you They are usually used or expected. However, we provide the best services for our clients, striving to choose the best best service providers (hostels and restaurants) with great care, effort and diligence. Travel and itineraries within Peru demand flexibility, judgment, patience, good humor and understanding for changes in services that could be made without prior notice due to the circumstances that are outside our control (Force Majeure). When booking any of the excursions offered, you must be in accordance with the changes that MACHUPICCHU HOP S.A.C carry out without responsibility for following circumstances:
FORCE MAJEURE: This is any event that MACHUPICCHU HOP S.A.C I could not avoid even using of all possible means to try to solve it. This covers events such as wars or threats of the same, riots, diseases, natural disasters, adverse weather conditions, pests, fires, accidental or similar accidents that are beyond our control.
In this case MACHUPICCHU HOP S.A.C will not be held responsible for such events and reserves the right to modify, postpone or even cancel the tourist’s trip (of course, this being the last option). In situations of Force Majeure such as those mentioned, we may have to start the tour at dawn, a day before, or to do it in less days modifying the itinerary (usually in 3 days). These changes do not allow a cash refund on our part and require the participant to disburse any additional expense such as train, food, or other to continue the tour.
TRAVEL INSURANCE: Before starting your trip we strongly recommend that you obtain a travel insurance that covers accidents, medical expenses and emergency repatriation, including air rescue or air ambulance. We also recommend that you include cancellations and losses in your insurance luggage. You can send a scanned copy of your policy to our email or order a copy to a trusted family member or friend.
RISKS: You understand the risks involved in booking any of our excursions or tours of adventure (Inca Trail, Salkantay trek, Ausangate trek, Choquekirao trek, Inca Jungle, Lares trek, etc.) fully assuming the risks involved in making such trips. MACHUPICCHU HOP S.A.C does not accept no responsibility with regard to the events that may happen during the journey through Negligence of the tourist or events beyond our control.
RESPONSIBILITY: MACHUPICCHU HOP S.A.C declares that it does not assume any responsibility or obligation in Absolute due to accidents, damages, illnesses, death, delays, injuries to other people or property. Neither assumes responsibility for causes of force majeure, strikes, weather conditions, earthquakes, political situations, etc. to determine cancellations, changes, delays, etc. Should the customer pay any expense caused by this situation. Likewise, it is not responsible for loss of belongings, theft or damage to luggage. MACHUPICCHU HOP S.A.C reserves the right to cancel or modify the scheduled itinerary when it considers that it is for a better development of the service and / or safety of travelers. It is the responsibility of the passengers to have the appropriate documentation passports, visas, TRAVEL INSURANCE, vaccines, vouchers, ISIC card, etc. MACHUPICCHU HOP S.A.C It is not responsible for delays or expenses due to inappropriate documents or lack of documentation for the trip.
When sending your personal information for the reservation, your passport number or ID must be valid, take in account please because the authorities that regulate the accesses of the main tourist attractions in Perú is not flexible regarding the verification of the number of passports in the income control. Also the information you provide in the reservation form of any of our pages web or via email will be certified as valid information delivered by the passenger to be able to make the final reservation. In the event that the information provided by the passenger is wrong we are not responsible for the penalty that may be charged by external service providers as PERU RAIL and the MINISTRY OF CULTURE who control access to the train and the Park Archaeological of Machupicchu respectively.
PRICES AND RESERVATIONS (DEPOSIT):
Tour prices are managed according to the season (high or low), quantity (private or group), seasons of the year (summer or winter), and forms of advance booking (On site, Transfer, Paypal, Western Union, etc.), therefore you understand and accept the price differences that may arise each passenger separately. To ensure your reservation you must pay at least 50% of the total cost of the tour, the rest will be paid at our main office once you arrive in the city of Cusco. To obtain the discount as a national (Peruvian) university student, you must leave a photocopy and / or send us via email the scanned image of your respective valid carnet at the moment of make the reservation.
To obtain the discount as an international university student, you must leave a photocopy and / or send us via email the scanned image of your respective ISIC card valid at the time of make the reservation. The ISIC card (if applicable) must be valid, you will also have to present the Identity documents (DNI or Passport, ISIC card) before starting the contracted tour and at the time of enter the different tourist attractions (Machupicchu, Sacred Valley, etc.). Commissions for sending the 50% advance for the reservation and others must be covered by the client and are not included in the costs of our tours. One or two nights before your excursion there will be a preliminary briefing (briefing) at your hotel, the time will be confirmed previously.
Payment of the final balance: We require that you complete the remaining payment in our office and it must be done before starting your tour. The payment must be in cash (US dollars or national currency). Us we reserve the RIGHT to cancel your trip if you do not make the payment within the established period.
Return to Cusco: The train ticket for the return offered by MACHUPICCHU HOP S.A.C Belongs to the category EXPEDITIONS and is subject to the variations of return schedule reserved by the participant.
If the participant wishes to use other categories such as VISTADOME or HIRAM BINGHAM, he will have to request this service at the time of booking or in advance.
Return with date change: If the passenger wants to stay in Aguas Calientes for an extra night without having requested it at the time of booking the tour, we can help you to buy or change your train ticket for the next day but the passenger will have to cover the penalty expenses that It implies the change of date or purchase of new ticket. All expenses associated with this change of date or Schedule run on behalf of the client (food, lodging, return transfer, etc.).
Train Tickets: Because the company PERURAIL, manages the sale of train tickets in their different schedules, we are subject to this modality, therefore we can offer the following schedules with their respective variants in price:
Train schedule category EXPEDITIONS:
14:55 pm (+ 20 dollars)
16:22 pm (+ 15 dollars)
18:45 pm (included)
Participants can request at the time of reservation other categories VISTADOME or HIRAM BINGHAM
We have no control over the exact time of departure of the train fixed by PERURAIL so that you agree to be in accordance with the reserved return ticket schedule. In case of wanting to change train ticket schedule and if there is a possibility of it either in the same train category or another category, the client accepts to assume the extra charges that this implies.
(1) The deposit sent for the reservation is NOT refundable or transferable. (2) MACHUPICCHU HOP S.A.C must be notified via email or in person of any change in date at least 48 hours before the scheduled date for your tour (NOT APPLICABLE TO THE INCA TOUR TRAIL). HAKUT RAVEL E.I.R.L. will try to make the requested modifications as long as there is availability. The passenger will have to cover the additional expenses that these changes imply. In case otherwise MACHUPICCHU HOP S.A.C will not be responsible for any result of such failure. (3) If the passenger made the advance payment of 50% for the reservation of the tour and later decides to cancel the tour 30 days before the reserved date MACHUPICCHU HOP S.A.C You can only return 50% of the payment made by the participant. Otherwise, adverse or different MACHUPICCHU HOP S.A.C will not return any monetary amount to the participant thus covering the expenses derived from the reservation. (4) If the passenger made the full payment for the tour reservation and later decided to cancel the tour with less than 30 days before the reserved date MACHUPICCHU HOP S.A.C You can return 50% of the payment made by the participant. Otherwise, adverse or different MACHUPICCHU HOP S.A.C can only return some resources purchased on behalf of the passenger (entrance to the Archaeological Park of Machupicchu, ticket train or bus ticket) (5) A claim letter for your insurance company can also be provided by us upon request. Additionally, you must agree and accept the following clauses:
CHAPTER I. CONDITIONS DURING THE COLLECTION
Pick up times are determined in the program, the participant must be ready and waiting in the hostel, if you do not find yourself ready in the established time the agency is not done responsible for the delays and / or abandonment by the transport, for following this schedule settled down. If the participant is in a state of intoxication, the agency has the right to cancel and to the no refund of the payment for the service. Cancellations due to emergency reasons such as: earthquakes, accidents, illness (terminals or infectious) or other serious have to be informed with a period of not less than 48 hours of anticipation to the pick up of the participant. All cancellations have a penalty of 50% to 100% of the cost of the tour service, according to the reason cancellation (50% if it is illness or accident) (100% other reasons). Refunds will be made in the form of cash or according to the purchases that the agency has made such as train tickets, entrance to Machu Picchu, etc.
CHAPTER II. CONDITIONS DURING TRANSPORTATION
HAKU RAVEL E.I.R.L. is committed to providing private transportation to all its passengers, as well as number of seats according to the number of participants, both on and off and according to the itinerary of the program. HAKU RAVEL E.I.R.L. agrees to deliver a return train ticket to the participant, after Your visit to the Sanctuary of Machu Picchu and how it is stipulated in the description of the tour. The return schedules are established by the private train company PERURAIL, HAKU RAVEL E.I.R.L. is exempt from the variations of the schedule set by that company. HAKU RAVEL E.I.R.L. is not responsible for any delays that may occur during the trip, due to climatic factors, landslides, strikes, mobilizations or others that alter the itinerary of the program or times of departure. HAKU RAVEL E.I.R.L. will not be responsible for the loss of flights, accommodations or trips that the participant may have for the reasons mentioned in clause 4 of this chapter.
CHAPTER III. CONDITIONS OF THE BIKE TOUR, CANOTATION, AND ZIPLINE
HAKU RAVEL E.I.R.L. will deliver in good conditions the equipment required for the descent in bicycle, canoeing and zipline, for its part the participant will be responsible for the entire team delivered either by loss, damage or forgetfulness caused by the participant to the team (bicycles, ATVs, cars) during the tour intentionally or intentionally. HAKU RAVEL E.I.R.L. is not responsible for accidents that the participant may suffer due to the own imprudence or that of third parties, nor for the injuries that they may cause. HAKU RAVEL E.I.R.L. will not be responsible for any delays that may occur during the travel either by climatic factors, landslides, strikes, mobilizations or others that alter the itinerary of the program or arrival times.
CHAPTER IV. CONDITIONS ABOUT THE HOSPEDAJE DURING THE TOUR
HAKU RAVEL E.I.R.L. will coordinate the nights of accommodation or camping during the realization of the tour according to as the program specifies. The quality of the accommodation will be subject to the characteristics of the contracted tour. This means that the Participant may choose the type of accommodation he needs or prefers. HAKU TRAVEL EIRL offers Various types of accommodation for each tour. The participant will follow the provision of the accommodation according to the package contracted.
CHAPTER V. CONDITIONS DURING THE WALK
El guía siempre informara de los detalles de la caminata con anticipación. Las caminatas se realizaran en las fechas y tiempos estipulados. Los participantes que por algún motivo no deseen realizar la caminata, pueden omitirla pero la agencia no se hará cargo por los pagos de transportes ni alimentación u otros que los participantes efectúen fuera de la caminata. La Agencia no se responsabiliza por las demoras o variaciones del programa de cualquier tipo que se pudieran presentar durante las caminatas ya sea esta por factores climáticos, derrumbes, huelgas, movilizaciones u otras que alteren el itinerario del programa o los tiempos establecidos.
CHAPTER VI. CONDITIONS ABOUT FOOD
MACHUPICCHU HOP S.A.C will provide the participants with the food corresponding to the contracted tour; the feeding consists of three meals during the day but will be subject to different variations in each tour The number of breakfasts, lunches and dinners will be stipulated in the program. All extra food will be paid by the participant. MACHUPICCHU HOP S.A.C will not include extra drinks outside the program. The participant must inform in advance about the type of diet or diet that they want Take during the development of the tour. The Agency is committed to provide the diet or type of food required by the participant of according to the availability of the producers of the place, in case of being a diet or feeding specify or medical the passenger should consult previously with the agency.
CONDITIONS DURING THE VISIT TO THE SANCTUARY OF MACHU PICCHU
The participant must abide by the rules established by the body in charge of maintenance and conservation of the archaeological park and any other tourist attraction included in the tour, these will be informed by the guide. The participant will have a guide that will accompany and explain in detail about each attraction during the 2 Guided hours in the Archaeological Park of Machupicchu. During the tour the participant will always have free time to make a visit on their own, to take pictures, videos, enter other additional attractions or extras such as Huayna mountain Picchu or for things that he thinks fit. MACHUPICCHU HOP S.A.C does not guarantee climatic conditions during the course of any of our tours VERY IMPORTANT: We strongly suggest an acclimatization or permanence at high altitude (for over 3,000 meters, in Cusco or another high-altitude city) for 2 or 3 days (average) before undertake the tour. This in order to minimize the possible affections by height, you can also Help your body acclimatize by drinking a lot of liquid, adding a little more sugar to your drinks, eat foods rich in carbohydrates, avoiding tobacco and alcohol and drinking coca tea (leaf old and traditional). Please ask your doctor for the prescription of any additional medication.
* By confirming your reservation you expressly agree that you are fully accepting our terms and conditions. Note: The terms and conditions of service are subject to change without notice.
Thank you, we are sure you will have an unforgettable experience!